Monitor Reviews
ReviewAnalyst shows you how you stack up against your top 6 competitors!
ReviewAnalyst aggregates and delivers reviews and ratings from a growing number of travel review sites. With ReviewAnalyst, you get the latest hotel reviews, buzz and notification of new videos and images uploaded on your exclusive Dashboard that can be accessed at any time. ReviewAnalyst lets you decide how frequently you’d like to review what people are saying and uploading about your hotel.
Additionally, a weekly summary is sent via email to as many team members as you select.
Analyze Trends
Use ReviewAnalyst to analyze your brand. Identify shifting trends in what people are saying about your property. Discover key selling points and reoccurring themes in both the positive and negative comments. Does housekeeping keep popping up as an issue in comments? Is your front desk staff continuously praised?
Tap the hidden value of online hotel reviews by keeping an eye on how guests feel about your business at a fraction of the cost of customer surveys and market research! Then go to your Dashboard to view what videos and images customers have uploaded and determine if you need to take action to improve your service.
Protect Your Brand
Perhaps most importantly, ReviewAnalyst will make it easy to react promptly to negative reviews (on sites like Tripadvisor that allow management responses). Mitigate the damaging effects of a negative review and build a positive online relationship with past and potential guests.
Whether your property receives raving reviews, or a few negative ones, it’s a good idea to open a professional dialogue with those who cared enough to write. ReviewAnalyst provides hotel managers with tips and guides to make responding quick, and effective. A few well-placed words from management go a long way in developing a positive relationship between your business and the online community.
